FAQ
🌸Delivery🌸
✨🩵✨ When will I get my order?
-For the majority of our products it takes 1 - 3 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location and shipping service selected, allow for 1-3 business days for ground advantage and 1-5 business days for first class mail (no tracking available).
✨🩵✨ My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@pancakehug.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. We are not responsible for any lost, damaged or stolen packages.
🌸Orders🌸
✨🩵✨ How are your products made?
Every item is specifically made for you. This process allows us to prioritize sustainability in our practice through mindful consumption of our production materials. The majority of our products take 1-3 business days to process, with the exception of our cell phone cases and full print tote bags which require 1-2 weeks of processing time.
✨🩵✨ How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@pancakehug.com.
✨🩵✨ I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@pancakehug.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
✨🩵✨ Do you ship internationally?
Currently we don't ship internationally, but that may change soon! Stay tuned 🙏🏼